Incident Response
Coordinated handling of malware, compromised accounts, unauthorised access, cloud compromise and business email compromise.
Security lifecycle · 04 Respond
Respond — Contain incidents and restore operations
When an incident hits, every minute counts. Our team contains the breach, investigates what happened with forensic rigor, and restores operations safely.
<1 hr
Time to engage
24/7
Emergency response
22+
Years of expertise
Respond services
Respond in minutes, not days
A calm, proven playbook for the worst day — containment, forensic investigation and recovery, delivered 24/7 by AquaOrange.
Digital Forensics (DFIR)
Evidence from endpoints, logs, identity, cloud and email — producing a timeline, affected systems, indicators and root cause where evidence allows.
Ransomware Response
Isolate affected systems, preserve evidence, stop the spread, identify initial access and compromised credentials, then restore safely.
Incident Response Retainer
Contacts, scope, access, escalation and playbooks agreed in advance, with readiness reviews and tabletop exercises.
What you receive
Clear findings your whole team can act on
Every engagement is delivered against a consistent 8-step process — scope, discover, assess, validate, prioritise, remediate, verify and improve.
- Executive summary for management
- Detailed findings with evidence and reproduction steps
- Severity rating and business impact
- Prioritised remediation guidance
- Verification results after retesting
The security lifecycle
Other stages in the programme
01 Assess Where are we exposed? Cybersecurity Assessment · Vulnerability Assessment · Penetration Testing · Security Architecture Review · Red Team Assessment · Social Engineering · Cybersecurity Consulting View stage 02 Protect How do we reduce that exposure? Secure Code Review · Application Security & DevSecOps · Cloud Security · Endpoint & Identity Security · Email Security · Zero Trust & Hardening View stage 03 Detect Would we notice an attack in progress? 24/7 Security Operations Center · SIEM · Managed Detection & Response (MDR) · EDR / XDR · Threat Hunting · Detection Engineering · Digital Risk Monitoring View stage 05 Improve Are we getting measurably stronger? Security Awareness Training · Phishing Simulation · Managed Awareness Programme · Purple Team Exercise · Governance, Risk & Compliance (GRC) · ISO/IEC 27001 Readiness · PDPA Security Readiness View stage
Certifications & accreditations
Independently audited. Vendor certified.
AquaOrange’s information security management is certified to ISO/IEC 27001:2022 by BSI, and our team holds vendor certifications from Bitdefender and Splunk — security practices that are audited, delivered by people who are trained.
- ISO/IEC 27001:2022 Certified by BSI
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Sell Premier Partner Google Workspace -
Workspace Administrator Certified Professional -
Google for Education Certified Educator · Level 1 -
Zoho Advanced Partner Authorized in Thailand -
MSP Technical Specialist Bitdefender Certified -
MSP Sales Specialist Bitdefender Certified -
Business Sales Specialist Bitdefender Certified -
GravityZone TSP Technical Solutions Professional -
Splunk Accredited Sales Rep I · Technical Selling
ISO/IEC 27001:2022 — Certificate no. IS 839330 · Valid Aug 2026 – Aug 2029 · Scope: IT consulting, IT support and services, IT hardware and software sales, and software implementation
Great Place To Work® — Certified 2023 · Trusted by 5,000+ businesses across Thailand since 2002
FAQ
Respond FAQ
Still have questions? Our team is happy to help — reach out and we’ll get you a clear answer.
Talk to our teamUnder attack? Get help now
Suspect a breach? Call 02-120-1414 for 24/7 emergency response — or put a retainer in place before you need it.