IT Support
Meeting a 30-Minute IT SLA for Kobayashi Healthcare
A healthcare provider needed a strict 30-minute IT SLA and faster hardware procurement to protect patient care. AquaOrange delivered a reliable infrastructure, 24/7 support, and rapid procurement.
30 min
IT issue SLA met
24/7
Dedicated support
Faster
Hardware procurement
ClientKobayashi Healthcare
IndustryHealthcare
ServiceIT Support
The challenge
Kobayashi Healthcare needed to meet a strict 30-minute SLA for resolving IT issues to keep disruption to patient care minimal — while overcoming slow hardware procurement and operational inefficiencies that threatened service quality.
What we did
- Designed a customized, optimized IT infrastructure for performance and security
- Established a dedicated 24/7 IT expert support team
- Streamlined the hardware-procurement process for rapid deployment
- Implemented real-time SLA monitoring and reporting tools
- Ran regular system assessments, preventive maintenance, and SLA-tracking training
The results
- Consistently achieved the 30-minute SLA target
- Minimized equipment downtime through rapid hardware deployment
- Improved patient-care experience via reliable infrastructure
- Enhanced staff productivity with fewer IT interruptions
- Strengthened overall operational resilience and service excellence
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