Scalable Hardware & Rental for Teleperformance Thailand

The challenge

Teleperformance needed consistent access to quality computers and peripherals for its growing operations — hardware that could scale as the workforce expanded, stay up to date, and avoid downtime through timely replacements.

What we did

• Sourced and procured computers, monitors, and peripherals to spec
• Established a flexible rental model for on-demand hardware without ownership
• Designed a scalable solution to accommodate future workforce growth
• Delivered ongoing maintenance, upgrades, and technical support
• Tailored deployment following a needs assessment

The results

• Minimal disruption to contact-center operations through reliable equipment
• Seamless workforce scaling without a procurement burden
• Reduced upfront capital costs via the rental model
• Higher agent productivity through dependable hardware
• Less downtime via proactive maintenance and support